PRIVACY POLICY
Last Updated: 23 March 2026
Business Name: Aqua Prime
Owner: Vipul Wadekar
GST Number: 27AEDPW9944A2Z6
Website: aquaprimepune.com
Email: aquaprimepune@gmail.com
Phone: 9552112649
Address: Shop No. 13, Chandra Heights, Khadi Machine Chowk, Katraj Kondwa Road, Pune 411048, Maharashtra, India
What Is This Privacy Policy?
This Privacy Policy explains how Aqua Prime, owned and operated by Vipul Wadekar, collects, uses, and protects the personal information you provide when you visit aquaprimepune.com or contact us through our website, WhatsApp, or phone. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011.
1. Who We Are?
Aqua Prime is a sole proprietorship business owned by Vipul Wadekar, based in Pune, Maharashtra, India. We provide RO water purifier repair, installation, filter replacement, AMC service, and sale of RO water purifier products to homes and businesses across Pune. We operate aquaprimepune.com and offer both online and offline service bookings and AMC plans.
2. What Information We Collect
Information You Give Us Directly
When you use the contact form on our website, message us on WhatsApp, or call us directly, we may collect the following:
- Your full name
- Your mobile number or phone number
- Your message, enquiry, or service request details
- Your address or location within Pune when relevant to a service booking
We do not collect payment card details, bank account information, or any financial data through our website.
Information Collected Automatically
When you visit our website, standard web server logs may record basic technical information such as your browser type, device type, and pages visited. We use Google Analytics to understand how visitors use our website in aggregate. This data is anonymised and does not identify you personally.
3. How We Use Your Information
We use your information only to respond to your enquiry, confirm service bookings, and communicate about our RO services. We do not sell, rent, or share your personal data with third parties for any marketing or commercial purpose.
Specifically, we use your information to:
- Respond to your service enquiry or booking request
- Schedule and confirm RO repair, installation, or maintenance visits
- Follow up regarding your AMC plan or purchased product
- Send service reminders when your AMC renewal or maintenance is due
- Improve our website through aggregated analytics data
- Comply with applicable Indian laws and regulations
4. Legal Basis for Processing
Under the Information Technology Act, 2000 and the SPDI Rules, 2011, we process your personal data on the following lawful bases:
- Your consent — given when you voluntarily submit our contact form or message us on WhatsApp
- Legitimate interest — to respond to business enquiries and fulfil service bookings
- Contractual necessity — to deliver the RO service or product you have engaged us for
- Legal compliance — when required under applicable Indian law
5. Data Retention
We retain contact form submissions and customer service records for a maximum of 24 months, after which they are securely deleted or anonymised. For AMC customers, we retain records for the duration of the AMC contract plus 12 months. You may request earlier deletion at any time by emailing us at vipulwadekar2300@gmail.com.
6. Sharing Your Information
We do not sell or trade your personal information. We may share it only in the following circumstances:
- With Google Analytics, which processes anonymised and aggregated data only
- With WhatsApp when you initiate contact through the WhatsApp button on our website — this is governed by WhatsApp’s own Privacy Policy
- With our technicians and staff on a need-to-know basis to fulfil your service booking
- When required by Indian law, a valid court order, or a government authority
7. Testimonials
Aqua Prime displays customer testimonials on its website. These are shared voluntarily by customers. We always seek permission before publishing any testimonial that contains identifiable personal details. If you have provided a testimonial and wish to have it removed, please email us at vipulwadekar2300@gmail.com.
8. Cookies
Our website may use essential cookies required for the site to function and analytical cookies through Google Analytics. You can disable cookies at any time through your browser settings. Disabling cookies may affect some functionality of our website.
9. Your Rights
Under the Information Technology Act, 2000 and the SPDI Rules, 2011, you have the following rights regarding your personal data:
- Right to access the personal data we hold about you
- Right to correct any inaccurate or outdated information
- Right to withdraw your consent at any time
- Right to request deletion of your personal data
To exercise any of these rights, email us at vipulwadekar2300@gmail.com. We will respond within 30 days.
10. Data Security
We implement reasonable security measures to protect your personal information, including SSL encryption on our website and restricted access to customer data. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites or platforms. Aqua Prime is not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies separately.
12. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at aquaprimepune.com/privacy-policy with the updated date shown at the top.
14. Contact Us
Vipul Wadekar — Aqua Prime
Email: aquaprimepune@gmail.com
Phone: 9552112649
Address: Shop No. 13, Chandra Heights, Khadi Machine Chowk, Katraj Kondwa Road, Pune 411048, Maharashtra, India
